Thank you for shopping at Hong Kong Yimei Clothing Co., Limited. We are dedicated to ensuring that you are completely satisfied with your purchase. However, if you are not satisfied with your product in any way, please review our refund and return policy listed below.
Return Eligibility You can return your product within 7 days from the date you received it for a full refund or exchange, subject to the following conditions:
Items must be unworn, unwashed, and in original condition with tags attached. All return requests must be made within 7 days of the delivery date.
How to Initiate a Return To initiate a return, please follow the steps below:
Contact Customer Service: Send an email to ([email protected] ) with your order number and details of the item you wish to return
Obtain a Return Authorization: Our Customer Service team will provide you with a Return Authorization (RA) number. You must submit this number with your return item. Prepare your return package: Please package your return item securely in the original packaging if possible. Please make sure to include all tags and accessories that came with the item. Label your package: Write the RA number clearly on the return package.
Shipping Costs Return shipping costs are the responsibility of the customer unless the return is for a defective or incorrect item. We recommend that you use a trackable shipping service or purchase shipping insurance to ensure that your return is delivered. We cannot guarantee that we will receive your returned item.
Refund Process Once we receive your returned item, we will inspect it to ensure that it meets the return criteria. Once approved, we will refund the money to your original payment method within 5-10 business days. Please note that your bank may take more time to process the transaction.
Damaged or Wrong Items If the item you received is damaged or wrong, please contact us within 48 hours of receipt. We will arrange a replacement or full refund at no additional cost.
Contact Us If you have any questions about our refund and return policy, please feel free to contact us:
